• You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it.

• Read more about what we collect, along with your choices and rights.

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• OUR COMMITMENT TO YOU

• Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

• It’s important that you know what personal information we collect and how we use it. We’ve done our best to make our explanations short and easy to understand. 

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• PRIVACY NOTICE

• Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

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• 1. Purchase a custom program from us, we will use the information you provide to fulfill both our and Partner’s (coaches, nutritionists, etc) obligations to you in delivering that service, and, where permitted, keep you up to date about other offers we have that may be of interest to you.

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• 2. Agree to receive information via one of our forms, we will use that information to respond appropriately to your request and keep you informed of other potential resources we hacve available. 

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• 3. Browse our sites, we use cookies to tailor your experience and provide a seamless experience. 

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• Your choices and rights for each scenario are explained in more detail below.

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• SUMMARY

• What information we have & where we get it.

• We collect and store different types of information when you submit a application, buy a program, contact us, and use our websites, apps and social media. Learn More

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• How we use your information & why

• We collect and use your information for lots of reasons such as helping you get information you need or have requested, sharing new offers and programs, for marketing and as otherwise required by law. Learn More

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• Your choices & rights

• Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. Learn More

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• Looking after your information

• We’re always taking steps to make sure your information is protected and deleted securely when we no longer need it. Learn More

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• WHAT INFORMATION WE HAVE & WHERE WE GET IT

• When we collect your personal information, we store it in our customer databases, such as our training platforms to manage your program, our payment platforms to process your orders, our customer services platforms to manage any queries you have, and our marketing system in order to be able to communicate with you, subject to your choices.

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• Given the global nature of our business some of the products and services we offer may differ and not be available in the country where you have an account.

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• When you submit an application and purchase a program.

• When you submit an application, purchase a program, request information, we will collect information directly from you. Depending on the service we are providing, this may include your contact and billing information, such as your name, street address, zip or post code, email, phone number and credit card.

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• When you purchase a program from third parties.

• When you purchase a program from third-party e-commerce sites, the third party will send us information such as your contact and billing details and information about your program purchase for us to allocate your program to you.

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• When using our websites and apps.

• When you use our websites or apps, we may use tracking tools like browser cookies and web beacons and technology like GPS and Wi-Fi to passively collect data about you, such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. 

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• When you contact us.

• When you contact our teams with a query or provide us with feedback, we record that interaction for evidentiary purposes and to provide support related to your query.

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• When you use social media and online public forums.

• When you use a social media feature within our website or apps, post to social media platforms, or post on a public space or on one of our websites, the social media site may provide us with some information about you.

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• HOW WE USE YOUR INFORMATION & WHY

• This section explains how we use your information and the legal grounds/purposes for which we use it.

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• 1.For the performance of our contract with you

• When you make purchases. We use your information when you enter a contract or transaction with us (for example to buy a program or a service) so we can:

• -process your order

• -send you customer service emails including confirmations and reminders

• -take payment

• -provide you with customer support.

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• Partner(s). To share with Partner(s) who provide services for the program such as coaches or nutritionists to enable them to run the program, allocate resources or notify you if there has been a change to the program or provide important information.

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• Contest, Competitions and Referrals. We may use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our website or to purchase a program.

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• We will only use your friend's information to provide services you requested. Your friend may contact us to ask us to delete their information.

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• 2. For our legitimate business interests

• Marketing. In line with what is stated below and where local laws permit, to contact you with information or offers regarding upcoming programs, products or services (applicable to markets that rely on legitimate interest) this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time

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• Advertising & cookies. In line with what is stated below and where local laws permit, to deliver tailored advertising and marketing communications on our websites and apps depending on your market

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• Market research & fan feedback. To conduct market research and analysis which helps improve and customize our products and services and to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.

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• Personalization. To make sure our messages and website are relevant to you (depending on your market). For example, when you ‘show interest’ in certain programs and routines, purchase a service, and submit applications, we will inform you about similar programs we think you might be interested in. We create a user profile with the information we have and how you use our services. 

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• 3. Where you’ve given your consent

• Marketing. Where local laws permit, to contact you with information or offers regarding upcoming programs, products or services (applicable to markets that rely on consent) – this may be via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time

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• Advertising & cookies. Where local laws permit, to deliver tailored advertising and marketing communications on our websites and apps, depending on your market

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• Commercial Partners. We sometimes work with Commercial Partners who we share data with. These are third party data controllers that we work with to provide additional value-add services, such as our nutrition packages, marketing or exclusive deals. In some circumstances, where sharing is not necessary for us to perform the contract you have requested, we will request your permission.

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• 4. To protect your vital interests

• Health and Safety. Any information collected by us or our third-party partners in compliance with applicable health and safety requirements will only be used to contact attendees or shared with relevant local, government officials. This information is regularly deleted.

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• Disclosures under law.

• We may share information to respond to a court order or subpoena. We may also share information with a government agency or investigatory body as permitted or required by law. We may also share information when we are investigating potential fraud.

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• Successors.

• We may share information with any successor to all or part of our business. For example, if part of our business is sold, customer data may be given as part of that transaction.

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• We may share your information for reasons not described in this policy. We will tell you before we do this.

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• YOUR CHOICES & RIGHTS

• Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below. To request information and/or purchase a program, users must first create a application and provide personal information. This helps us better serve you and issue digital goods. By choosing not to provide your information when creating an account, you won’t be able to purchase and access digital goods or services.

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• 1. Your choices

• Where you have given us your consent (applicable to our markets that rely on consent), you can withdraw it by doing the following:

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• To stop receiving our marketing you can follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.

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• To opt out of the use of cookies and tracking tools. This can also be done my updating your preferences in the cookie management tool on any of our websites and apps.

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• Where we have relied on a legitimate interest (applicable to our markets that rely on consent), you can object to it by doing the following:

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• To object to receiving our marketing you can follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.

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• To object to personalization you can change your preferences within your account. If this option is not available, you can contact us and we will do it for you.

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• To object to being contacted as part of user feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.

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• 2. Your rights

• As a global company, our users are located all over the world, depending on your market there are specific laws and regulations around privacy rights

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• LOOKING AFTER YOUR INFORMATION

• We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies.

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• How long do we retain your personal information?

• Your Account.

• Your account is your digital identity with IBEX Fit; it is how we ensure your purchases are secure and connected to an individual. It is also the primary basis for determining how long we keep your information.

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• Whenever you purchase a program, submit an application or interact with us, we log this activity. So long as your account remains active we will continue to retain the information we have processed about you.

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• Your information will be deleted if you either

• (1) request deletion of your account, in which case your account and associated information will be deleted within a maximum of 90 days depending on the timeframes required by your local laws; or

• (2) your account has 7 years’ of inactivity.

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• Aside from this account-based rule, the retention of your information is also determined on the following bases:

• To provide you with the services you have requested. For example, when you purchase programs or services from us, we cannot delete your account while you have an upcoming program, as you would not be able to use the service you have purchased.

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• When a law requires us to retain your information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account.

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• Safety & Security. We also maintain limited information in separate databases to keep our platforms safe and secure, such as to detect and prevent fraud, to power cyber security protections and to enforce our terms and any attempt to circumvent them.

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• When our retention periods are triggered, we either:

• Securely delete the information; or

• We anonymize the information. For example, where we would like to report on year-on-year sales, we retain the sales information, but remove any information linking the sales back to individuals who made the purchases.

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• Data Transfers

• As a part of a global group of companies headquartered in the United States, we may need to transfer your information outside of your country of residency. This occurs where:

• We rely on shared services provided by the IBEX Fit group of companies, some of which may be located outside of the country where you are resident. 

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• When transferring information, there are strict rules in place to ensure your data is still protected to the highest standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with the privacy standards of the exporter, we will use one of the mechanisms listed below.

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• Contractual Clauses, such as the Standard Contractual Clauses approved by the European Commission and other Regulatory Bodies where applicable.

• Binding Corporate Rules

• Binding Corporate Processor Rules

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• The data controller that processes your data depends on which market you have an account or subscription with. 

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